Terms & Glossaries of Shipping and Trading

CSS (Customer Satisfaction Survey)

Customer Satisfaction Surveys performed throughout the years to continuously measure how we are performing and how satisfied our customers are with the services we provide. As such, we measure the extent to which – according to our customers – we understand their needs. Customers tell us furthermore how responsive, proactive, cost-competitive, innovative, sustainable, accurate and timely we are, how we handle complaints, how our IT systems perform, what the quality level is of the services we provide, if the scope of our services is broad enough and more.